Refund policy

Return & Refund Policy

At Street Flour, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

Returns

We accept returns within 30 days of delivery for unopened, unused product in their original packaging.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging must be unopened.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly send a replacement or issue a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Non-Returnable Items

The following items cannot be returned:

  • Used products.
  • Clearance or final sale items (if applicable).
  • Gift cards.

Order Cancellations

Orders may be canceled before they have been shipped. Once an order has shipped, it must follow the return process outlined above.

Contact Us

If you have any questions about your order or need assistance with a return, please contact us through our website or by email. We're happy to help.